Shipping policy

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Below is a Shipping Policy for your Me&Z Shopify store that aligns with Printify’s shipping practices, tailored to your setup as an Australian-based seller targeting the US (with UK and AU as secondary markets) for your Family & Relationship Bonds niche. This policy reflects Printify’s print-on-demand model, including production times, shipping options, and limitations, while keeping it customer-friendly and consistent with your existing returns policy. It’s written as of March 08, 2025, 7:55 PM PST (March 09, 10:55 AM AEDT for you), and assumes you’re using US-based Printify suppliers (e.g., Monster Digital) for your T-shirts, with imperial units for your US audience.

Me&Z Shipping Policy

At Me&Z, we’re all about bringing your special moments to life with custom-made products! As a print-on-demand store, every item is crafted just for you after you place your order. Here’s how shipping works to get your Me&Z Moments to you.

Order Processing

  • Production Time: All orders are made to order by our trusted Printify partners. Production typically takes 2-7 business days depending on the product, supplier availability, and order volume. During peak seasons (e.g., holidays), it may take a bit longer.
  • Processing: Once your order is placed, it’s sent to production after payment clears. We’ll notify you when it’s ready to ship!

Shipping Times

  • United States (Primary Market):
    • Standard Shipping: 3-7 business days after production.
    • Cost: $5 flat rate for orders under $35; free shipping on orders over $35.
    • Note: Shipping to Alaska, Hawaii, or US territories (e.g., Puerto Rico) may take an extra 7-12 business days.
  • United Kingdom & Australia (Secondary Markets):
    • Standard Shipping: 5-15 business days after production (varies by supplier location).
    • Cost: $7-$10 flat rate (exact rate shown at checkout).
  • International (Including EU):
    • Standard Shipping: 10-20 business days, depending on destination.
    • Cost: Calculated at checkout based on location and weight.
  • Tracking: Once shipped, you’ll receive a tracking number (if available) via email or your Shopify account. Some economy shipments may deliver to a nearby post office or locker instead of your door.

Shipping Options

  • Standard Shipping: Our default, budget-friendly option (times and costs above).
  • Priority Shipping: Available for some US orders—upgrade at checkout for an additional fee (e.g., $7-$10, depending on supplier). Speeds up delivery to 2-5 business days after production.
  • Express Shipping: Limited to specific products/suppliers (e.g., Shopify calculator users)—check availability at checkout. Not upgradable post-order for most items.
  • Note: Orders with multiple items from different suppliers may ship separately, with individual shipping costs applied.

Shipping Address Requirements

  • Use Latin characters only (e.g., no special symbols).
  • Address Line 1: Max 35 characters; Line 2: Max 30 characters.
  • Include a recipient phone number for smoother delivery.
  • PO Boxes: Supported in the US only—ensure your box fits items up to 12 x 22.5 inches. Non-US PO boxes are at your own risk and may face delays.

Customs & Fees

  • International Orders: Customs fees or duties may apply (e.g., EU VAT, AU GST)—these are your responsibility and not included in our shipping rates. Check your local regulations.

Delivery Issues

  • Lost Orders: If tracking shows “delivered” but you didn’t receive it, contact us at shop@meandz.net within 30 days—we’ll investigate with Printify.
  • Undeliverable Orders: If returned to the supplier (e.g., wrong address), you can request a reprint (extra shipping fee) or a partial refund.
  • Address Changes: Updates must be made before production starts—contact us ASAP at shop@meandz.net. No changes once shipped.

Questions?

Shipping can vary by product and season, so reach out at shop@meandz.net if you need help! We’re here to make your Me&Z experience awesome.