Refund policy
We want you to love what you get from Me&Z. Here's how refunds and returns work.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In plain terms: if something arrives faulty, damaged, misprinted, or not as described, we'll put it right.
Faulty, damaged, misprinted or wrong items
- Email info@meandz.net with your order number and a photo of the problem. Please do this as soon as you can after it arrives.
- We'll offer you a free replacement or a full refund, whichever you prefer for a major problem. That includes the original shipping.
- You don't need the original packaging or tags to claim a fault. In most cases we won't need the item back. If we do, we'll email you a prepaid return label and the correct return address. Please don't send anything back without contacting us first.
- Small variations in print position or colour from what you see on screen are normal for printed garments. Something clearly wrong, like a crooked, faded, cracked or wrong design, is a misprint, and we'll fix it.
Change of mind
We don't accept returns or exchanges for change of mind on any item. That includes choosing the wrong size or colour, and it applies to all our made-to-order tees and apparel (including anything personalised). Please check the size chart on each product before ordering. If you're unsure, email us and we'll help.
Your rights for faulty items (above) apply to everything, including sale items.
How refunds are paid
Approved refunds go back to your original payment method within 5 business days of approval. Your bank may take a few extra days to show it.
Cancellations
Need to cancel? Email us as soon as possible. If printing hasn't started (usually within 24 hours of ordering), we'll cancel and refund in full. Once printing has started we can't cancel a custom item, but faulty-item rights still apply.
Questions
Email info@meandz.net. We'll reply within 1–2 business days.
Me&Z, ABN 12 315 540 034, 1 Birrakay Ct, Greensborough, VIC 3088, Australia. This is our business contact address only and is not a returns address. Items posted there can't be processed.